FAQ

• Click here or click Login in the upper right corner of the event website
• Click the "Forgot password?" link
• Enter the email address you used to register for the event
• Click the Reset Password button
• You will receive an email with a "Reset Password" button
• Click the button and enter your new password in the "New Password field"
• Repeat the new password in the "Repeat Password" field and click Reset your password

• Log in using your email address and your password.
• Go to Account Settings in your Dashboard, under your profile picture
• Go to the "Change password" section
• Type the old password in the "Old Password" field and the new password in the "New Password" field
• Repeat the new password in the "Repeat Password" field and save.

• Log in using your email address and your password.
• Go to Account Settings in your Dashboard, under your profile picture
• Enter the new email address in the Account email address field
• Please note that you cannot change your email address to one that already exists in our system
• Click on Update Email Address
• Wait for the confirmation email in your inbox and then confirm it

• Click the Edit my profile button in your Dashboard or click here
• Select a time zone from the dropdown menu in the "Personal Information" section
• Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected

• If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet
• If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know

Virtual matchmaking events - How do they work?

A matchmaking event is a quick and easy way to meet potential cooperation partners. 20 minutes run fast, but they are enough to build first connections before the meeting ends and the next talk starts.

1) Registration

Register via the Register button.

2) Publish a business profile to showcase your needs

Create a clear and concise business profile to raise your visibility on the b2match platform.
Your profile should describe who you are, what you can offer to potential partners, and who you want to meet. A good profile will generate significantly more meeting requests. 

3) Browse profiles of attendees

Go to the participants list to find out who is offering interesting and promising business opportunities.

4) Send & receive meeting requests

Browse published participants profiles and send meeting requests to those you want to meet during the event. 

5) Matchmaking Event

Access your meetings in My Agenda or Meetings, where you have your complete schedule for the event and the list of your meetings. Check your camera and microphone and don't be late!

• Go to the Participants list and browse through the profiles
• Click the Request meeting button
• Choose the time and date of the meeting
• Click Send request

or

• Click "View Profile →" if you want to get more information about the participants
• Click the Request meeting button below their profile picture
• Choose the time and date of the meeting
• Click Send request

• Please check that your browser has permission to use your camera/microphone
• Click the Camera and microphone test button in your Meetings and follow the instructions
• Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
• If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
• How to adjust the microphone/camera related settings in your browser?
• Google Chrome
• Mozilla Firefox
• Opera
• If none of the above works, consider switching to another device to join the meetings.

• Click the Screen Sharing icon right next to the camera icon
• Choose what to share (your entire screen, a window, or just one browser tab)
• After you have selected, click the Share button

• You can invite other people, such as your colleagues, to join the meeting
• To do so, go to your Meetings page and click the Invite guests button that is visible in all your upcoming meetings
• A pop-up window will appear with a direct link you can send to anyone you want
• When that person clicks on the link, they will be redirected directly to the online 1:1 meeting
• The person does not have to be registered for the event or have a b2match profile to join the online meeting this way
• You can access the invitation link even if you have already started the meeting by clicking the Invite guest icon in the bottom left corner of your screen

• Participants available for meeting requests are indicated with the Request meeting button. If the button is gray:
• You may not have registered for any 1:1 meetings sessions
• please make yourself available for 1:1 meetings sessions via Agenda or Availability
• The participant you want to meet might not have registered for any 1:1 meetings sessions
• Booking rules applied by the event organizer might not allow booking specific participant groups, e.g. no meetings among Sellers & Sellers; Start-ups can’t send meetings requests to Investors, etc.
• You might not have any common overlapping 1:1 meetings sessions
• Please sign-up for some additional 1:1 meetings sessions via Agenda or Availability

• To add sessions to your agenda, you first have to go to the Event Agenda where you can see the available sessions
• Click on the session to see the description if there is one
• When you see a session you want to attend, click the Add button
• If you do not see the Add button, it is possible that you are not logged in to your profile or that the event has registration rules which prevent certain participants to attend the session
• The session will now be visible in My Agenda

• Click the Join Online Session button to be redirected to the online video conferencing tool
• If you do not see this button, it is possible that you are not logged into your profile, or that you did not add this session to your attendance
• If the button looks like this: Join Online Session, it means that the session has not started yet
• The button will become green and clickable 5 minutes before the session starts

• To add a Marketplace Item go to your Dashboard or the My Opportunities sector in the Marketplace
• Select the type of Marketplace Item you want to upload
• Depending on the event, the available options may include Product, Service, Partnership, Project Cooperation, Investment, Expertise, or Request
• Enter the title and description of your Marketplace item
• Select one or more classifiers
• Depending on the event, the available options may include Market Application Keywords, Type of Service, Project Stage, Expertize Fields, Investment, Expertise, What are you looking for?, etc.
• Click the Save button in the lower right corner

• To add an image:
• Click the Add image button
• Select an image from your device
• If you want, you can add more images and when you're done, click Save
• The supported image formats include: .jpg, .jpeg, .gif and .png

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• To add a file:
• Click the Select file button
• Select a file from your device
• Enter a name for the file
• The file you upload will be displayed as a link, and when clicked, it will open in a separate browser tab
• Click the Add file button and then Save
• The supported file formats include: .pdf, .doc, .docx, .xls, and .xlsx

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• To add a YouTube video:
• Enter the video title
• Paste the YouTube link
• Click the Add video button and then Save
• The video will appear as an embedded mini player and other participants will be able to watch it directly on the Marketplace Item